How do I return my medium solar system?

  • Turn off the cabinet breakers. Disconnect the battery and remove it from the solar cabinetSolar 65-110watt return

  • Unfasten zip-tied cables from the mount and pinch the prongs to disconnect the solar panel and camera wires.

    Solar 65-110watt return2
  • Remove the solar cabinet, solar panel, and camera from pole.

    Solar 65-110watt return3
  • Store all other the components inside the solar cabinet, except for the solar panel and battery—they will be returned separately.
    Solar 65-110watt return4

TIP: For the rest of the return instructions, the following Box & Foam Return OR Freight Pallet Return options are available.


Box & Foam Instructions 

  • Place foam illustrated above on the corners of the panel. Each foam piece includes a sticker denoting which direction and corner it belongs to. Put the panel and foam in the panel box
    and seal the boxSolar 65-110watt return5
  • Place the foam illustrated above on the cabinet. One goes on top and the other on the bottom also illustrated above. Put the cabinet and foam in the cabinet box and seal the box.

    Solar 65-110watt return6
  • Place the foam illustrated above on the battery. One goes on top and the other on the bottom also illustrated above. Put the battery and foam in the battery box and seal the box.

    Solar 65-110watt return7

If shipping parcel, all boxes can be sent back separately here. If you're shipping freight, continue to the next steps. 

 

If trouble locating original boxes or need replacement shipping labels contact your Client Support Specialist. 888-849-2583 (M - F, 9 a.m. - 5 P.M. EST).

  • Place all of the boxes on a pallet (including your camera box), strap the boxes to the pallet with a cord. Photograph the pallet—save to send to OxBlue Client Support.

    Solar 65-110watt return8
  • Wrap the unit in shrink wrap. Be sure that everything is securely fastened to the pallet.

    Solar 65-110watt return9
  • Send a photograph of the shrink wrapped pallet Send all photos to OxBlue Support at support@oxblue.com. This is to protect you in the event the equipment is damaged during shipping.

    Solar 65-110watt return10
  • OxBlue will arrange collection of the pallet.

    Solar 65-110watt return11

Freight Pallet Return

  • Strap the solar cabinet securely to the pallet, then fasten the battery to the pallet separately. Make sure to cover the battery posts.
    Solar 65-110watt return12

ATTENTION: Always keep metal objects or other materials that can short circuit battery terminals away from the batteries

  • Place the solar panel and mount on the pallet, ensuring the panel is not resting against the cabinet. Secure the mount to the pallet with screws to keep it from shifting in transit. Use foam or particle board to cover and protect the solar panel.

    Solar 65-110watt return13
  • Photograph the pallet and send to OxBlue Client Support at support@oxblue.com. This is to protect you in the event the equipment is damaged during shipping.

    Solar 65-110watt return14
  • Once OxBlue has checked the pallet is secure, shrink wrap the entire unit.

    Solar 65-110watt return9
  • Send a photograph of the shrink wrapped pallet to OxBlue Client Support.

    Solar 65-110watt return10
  • OxBlue will arrange collection of the pallet.

    Solar 65-110watt return11