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What is the process to return a camera?


If your camera is experiencing technical difficulties or your lease has expired, you may need to return your camera.


Note: Please confirm the need to return the unit with your client support manager.


Take the following steps before returning the camera:

  1. Use OxBlue shipping materials. If you need a box, packing materials or a return label, let your client support manager know and they will provide you with them.
  2. Ship to:
    1777 Ellsworth Industrial Blvd. NW
    Atlanta, GA 30318
  3. Contact your client support manager so they can confirm its arrival.